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Best Guest Experience or Service Initiative

Recognizes initiatives, programmes, or systems that enhance guest experience, service culture, or operational responsiveness — including digital, AI or technology-driven solutions.

Evaluation Criteria:

  • Innovation and originality of the initiative
  • Measurable impact on guest satisfaction scores
  • Staff training, engagement and empowerment
  • Scalability across multiple properties or locations
  • Long-term sustainability of service improvements

ENTRANT/NOMINEE DETAILS

PLEASE ANSWER ALL THE FOLLOWING QUESTIONS

*500 words limit


Please upload a selection of photos of the outside and inside of your property.

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